June 2019
Intermediate to advanced
280 pages
8h 39m
English
Content preview from Jira 8 Administration Cookbook - Third Edition
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How it works...
Jira Service Desk's SLAs are composed of two parts: how time is to be calculated and the goal to achieve under the given criteria. The goal setting part is quite straightforward:
- A JQL query to define the rule: For example, priority = High means that all requests within the project with their priority set to High will have this SLA goal.
- The goal to achieve specified in time: For example, 8h means the goal for this SLA is 8 hours.
- The calendar to use: This defines the time and day when calculating whether the SLA goal has been met.
The actual SLA calculation part is slightly more complex. When calculating SLA, we need to define the following:
- When to start counting: This is defined in the Start column. In our recipe, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.