Go through the following steps to set up an automated task:
- Navigate to Administration > System > Automation rules.
- Click on the Create rule button.
- Select the Scheduled trigger for the new automation rule.
- Enter how often the automation task should run. We want our task to run once every day, so enter 1.
- Enter the project = "Support Desk" and updated <= 7d JQL query so that the automation task will know which issues it should affect:
- Click on the Save button to save the trigger configuration.
- With the trigger configured, we now need to select an action. Since we want to close issues, we will select the New action option. ...