Chapter 11:
Market action
Commit a heinous act, take a shocking position on a public platform, or run naked down the street in the middle of the day, and you’ll get plenty of attention. Shock humor, outrage punditry, and thirst traps might trick our neurology and in-group beliefs, but attention without action is merely distraction.
The best marketing ties the attention it creates to the action it wants in a way that feels like a natural extension of what caught the customer’s eye in the first place. It encourages the buyer to believe that they’re capable of choosing wisely. And it lets them justify their behavior to themselves and others, even if that behavior is irrational or contradicts how they want others to see them.
As with other parts ...
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