April 2015
Intermediate to advanced
448 pages
8h 47m
English
book
Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition
by David Parmenter
Content preview from Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition
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Index
- 10/80/10 rule
- number of measures required
- exhibit
- role
- A
- Abandonment
- Drucker, Peter
- foundation stone of performance management
- suggestions
- B
- Balanced scorecard
- differences between BSC and winning KPIs methodology
- four supports to assist the balanced scorecard
- Hoshin Kanri, forerunner to the balanced scorecard
- six perspectives (exhibit)
- Barr, Stacey
- Big bang or a phased approach
- Board Dashboard (exhibit)
- Bonus schemes, foundation stones
- C
- Case studies
- asian conglomerate
- car Manufacturer
- charity
- forestry company
- golf club
- government departments
- investment bank
- medical company
- professional accounting body
- surf life saving
- timber merchant
- CEO
- Barriers to measurement leadership
- KPI team reporting directly to CEO
- KPI team reporting directly to CEO, exhibit
- letter: invitation to put winning KPIs in your organisation
- measurement leadership from CEO
- senior management commitment, step one
- top ten steps for a CEO
- what they need to read
- Changes in winning KPI methodology
- a simplified six stage
- critical success factors are operationally focused
- foundation stones of a KPI project
- greater emphasis on the sales process
- introduction
- Chau, Vinh Sum
- Chief measurement officer
- foundation stone in winning KPIs methodology
- job description
- need for a cluster of mentors
- need for more intellectual rigor
- reference books to read
- resources
- running workshops
- Collins, Jim
- getting the right people on the bus
- lessons for performance management
- risks above or below the waterline ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.