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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition
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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

by David Parmenter
April 2015
Intermediate to advanced content levelIntermediate to advanced
448 pages
8h 47m
English
Wiley
Audiobook available
Content preview from Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Chapter 8Getting the CEO and Senior Management Committed to the Change (Stage 1)

The senior management team must be committed to developing and driving through the organization's KPIs and any balanced scorecard that includes them. In order for this to happen the thought leader who is driving this concept forward needs to follow the guidelines set out in Chapter 10, Selling the Change. In addition, timing when to commence this project is everything. This project has to find a suitable window where the senior management team (SMT) will have time to commit to a KPI project.

Obtaining Senior Management Team Commitment

This activity was step one in the first and second editions of this book. The senior management team's commitment creates a dynamic environment in which projects can thrive. Before the senior management team can do this, they need to be sold on the concept and fully understand why they should treat monitoring and follow up on the KPIs as a daily ...

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Publisher Resources

ISBN: 9781119019831Purchase book