Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Preface

Why This Book Should Interest You

Performance measurement is failing organizations worldwide, whether they are multinationals, government departments, or non-profit agencies. The measures that have been adopted were dreamed up without any linkage to the critical success factors of the organizations. Often these measures are monthly or quarterly. Management reviews them and says, “That was a good quarter” or “That was a bad month.”

Performance measures should help your organization align daily activities to the organization's strategic objectives. This book has been written to assist organization's with developing, implementing, and using winning key performance indicators (KPIs)—those performance measures that will make a profound difference.

Major Benefits of Getting KPIs to Work

The major benefits of performance measures can be grouped and discussed under these three headings:

1. The alignment and linking daily actions to the critical success factors of the organization.
2. Improving performance.
3. Creating wider ownership, empowerment, and fulfillment.

Alignment and Linking Daily Actions to the Critical Success Factors of the Organization

As Exhibit P.1 shows, even though an organization has a strategy, teams are often working in directions very different from the intended course. Performance measures should have been carefully developed from the organization's critical success factors. The critical success factors will help staff align their daily activities with the ...