Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Chapter 14Reporting Performance Measures

Overview

Reports must be designed to accommodate the requirements of the different levels in the organization (board, senior management team, middle management, and the various teams). KPI reporting needs to be performed 24/7, daily or weekly, as appropriate to support timely decision making. This chapter displays some better practice formats that will help speed up this vital step and features the work of Stephen Few.

There is a major problem with reporting. The writers often do not understand enough about the science of reporting. In addition, too many reports have been prepared monthly, which is far too late for prompt action.

The reporting framework used in an organization must accommodate the requirements of the different levels in the organization (board, senior management team, middle management, and the various teams) and the reporting frequency that supports timely decision making. This chapter displays some better practice formats that will help speed up this vital step. This chapter should be read in conjunction with the white papers and books written by Stephen Few¹ (see www.perpetualedge.com). Stephen Few is the expert in this field, having written Amazon's top three bestselling books² on data visualization.

The Work of Stephen Few in Data Visualization

Data visualization is an area that is growing in importance. No longer is it appropriate for well-meaning accountants and managers to dream up report formats based ...