Chapter 15
Navigating Team Conflict Effectively
IN THIS CHAPTER
Understanding why conflict occurs and why it’s often avoided
Embracing conflict as a pathway to stronger teams and higher performance
Developing skills for having difficult conversations
Applying proven conflict management models and strategies to real-world situations
When I speak to leaders about building high-performance teams, I often ask them to raise their hands if they believe conflict helps their team perform better. The response is always the same: very few hands go up. Most leaders view team conflict as something to be avoided, managed, or quickly resolved. But here’s what decades of research and my own experience leading diverse teams has taught me: Teams that learn to navigate conflict effectively consistently outperform those that avoid it.
Today’s highest performing teams bring together people with different backgrounds, experiences, perspectives, and approaches to work. This diversity creates tremendous advantages including better decision-making, increased innovation, and superior problem-solving capabilities. ...
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