Lean Supply Chain Management Essentials

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QuaLity cOntrOL

In this chapter we will contrast the traditional quality control approach with the Lean

approach, understand Lean quality tools such as poke yoke and jidoka, understand the

details of Technical Standard 16949, and review seven basic quality tools in Lean.

Quality control can mean different things to different people. Let’s consider the

APICS Dictionary, 12th edition definition: “e process of measuring quality con-

formance by comparing the actual with a standard for characteristic and acting on

the difference.”

Under traditional quality control, inspection of goods and services (checking to

make sure that what’s being produced is meeting all expectations) takes place at the

end of the operations process. e problem with this ...