June 2018
Intermediate to advanced
388 pages
9h 1m
English
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Assignment
Probably the most common means of moving a task forward, is assignment. Assigning a task is the way to designate a user or group of users, as those responsible for the fulfillment of a given task.
The base Task [task] table (and therefore, all tables which extend it) contain two assignment fields: Assigned to [assigned_to], and Assignment Group [assignment_group]. If you've enabled Visual Task Boards, then you'll also have the Additional assignee list [additional_assignee_list] field.
Assignment drives a lot of default notifications, such as alerting the assignee when work notes are added by another service desk agent, or when the customer leaves comments. It's usually a very important part of the task-handling process.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.