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Learning ServiceNow - Second Edition
book

Learning ServiceNow - Second Edition

by Tim Woodruff
June 2018
Intermediate to advanced
388 pages
9h 1m
English
Packt Publishing
Content preview from Learning ServiceNow - Second Edition

Reverse if false

The Reverse if false tick-box (which is only available on the Advanced view of the UI Policy and Catalog UI Policy forms), allows us to specify whether the UI Policy Actions (or Catalog UI Policy Actions) associated with our Catalog UI Policy, have their actions reversed whenever the condition associated with their parent policy does not evaluate to true.

For example, imagine we have a condition [Assigned to][is empty] on a UI policy. When met, a UI policy action is triggered, which sets the Assignment group field to Mandatory. This way, if we don't have an assigned user, at least we can be sure we have an assigned group.

In this scenario, if we have Reverse if false enabled, then as soon as the assignment group field contains a ...

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Publisher Resources

ISBN: 9781788837040