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Learning ServiceNow by Tim Woodruff

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User preferences

User preferences are stored in the User Preferences [sys_user_preference] table. Many specific user-based preferences are maintained in this table, which is structured very similarly to the System Properties [sys_properties] table. The main difference between a system property and a user preference, is that a user preference is associated with a specific user, whereas system properties affect all users.

One example of a user preference is the Compact the user interface toggle in the settings menu after clicking the cog icon in the top-right of the ServiceNow interface:

User preferences

There is a user preference record corresponding to that change, ...

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