Foreword
For the past five years, every time I’ve given a talk about usability I’ve had a slide near the end to remind me to recommend Letting Go of the Words.
Here’s what I say when I get to it:
“This is probably one of the best pieces of advice I can give you:
If you know anyone who writes or edits for the Web, they have to have a copy of this book.”
When I say it, I always see some people nodding their heads in agreement (more with each passing year). To drive the point home, I pick one of them and ask,
“I’m right, aren’t I? It really is a great book, isn’t it?”
The response is always some very enthusiastic variation of “Yes!”
Personally, I ...
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