
an informa business
Management and Technology in Knowledge, Service, Tourism and
Hospitality contains papers covering a wide range of topics in the elds
of knowledge and service management, web intelligence, tourism and
hospitality. This overview of current state of affairs and anticipated
developments will be of interest to researchers, entrepreneurs and students
alike.
MANAGEMENT AND TECHNOLOGY IN
KNOWLEDGE, SERVICE, TOURISM AND
HOSPITALITY
MANAGEMENT AND TECHNOLOGY IN KNOWLEDGE, SERVICE, TOURISM AND HOSPITALITY
EDITORS:
FORD LUMBAN GAOL
WYNE MARS
HOGA SARAGIH
EDITORS
LUMBAN GAOL, MARS & SARAGIH