March 2014
Intermediate to advanced
148 pages
7h 53m
English
book
Management and Technology in Knowledge, Service, Tourism & Hospitality
by Ford Lumban Gaol, Wyne Mars, Hoga Saragih
Content preview from Management and Technology in Knowledge, Service, Tourism & Hospitality
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Highway Concessionaire in the Klang Valley, Malaysia.
Review of Management Innovation & Creativity – RMIC
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2009 (Kuala Lumpur: Government Printers) Retrieved 23
February 2013 from http://www.statistics.gov.my/portal/
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Nair, R., Krishnasamy, R., & De Mello, G. (2003). The work-
place needs and uses of written communication by hotel
employees. Unpublished research report, UiTM Shah
Alam, Malaysia.
Oppermann M. (1998). Destination Threshold Potential and
the Law of Repeat Visitation, Journal of Travel Research,
37 (2): 131–137.
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A
conceptual model of service quality and its implication”, ...
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