CHAPTER SEVENAnalyzing Performance Information
When a governmental or nonprofit agency has developed a set of performance indicators and implemented a system for tracking them on a regular basis, what kind of analysis can help make effective use of the performance data? What kinds of comparisons are most appropriate for converting data into information and interpreting the results in a meaningful way? Using a local public transit system and a state child support enforcement office as illustrations, this chapter presents the four principal ways of analyzing the data generated by performance monitoring systems so as to assess how well or poorly a program is actually performing: over time, against targets, among subunits, and against external ...
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