CHAPTER EIGHTUsing Performance Measures to Support Strategic Planning and Management
Why are performance measurement systems essential for supporting public and nonprofit agencies' strategic planning and management processes? Clearly strategic management requires good information on performance, but what kinds of performance indicators are most useful in strategic planning and management, and how can they be used most advantageously to strengthen strategic management and decision making? This chapter provides an overview of the processes of strategic planning and management, defines the role of performance measurement in these processes, and discusses the development and use of measurement systems, including the balanced scorecard, to support ...
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