October 2014
Intermediate to advanced
480 pages
13h 44m
English
book
Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition
by Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
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CHAPTER EIGHTUsing Performance Measures to Support Strategic Planning and Management
Why are performance measurement systems essential for supporting public and nonprofit agencies' strategic planning and management processes? Clearly strategic management requires good information on performance, but what kinds of performance indicators are most useful in strategic planning and management, and how can they be used most advantageously to strengthen strategic management and decision making? This chapter provides an overview of the processes of strategic planning and management, defines the role of performance measurement in these processes, and discusses the development and use of measurement systems, including the balanced scorecard, to support ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.