PART FOURDesign and Implementation of Performance Management Systems

Implementing a performance management system in a public or nonprofit agency involves the process of managing organizational change. This means that in addition to the more technical issues inherent in defining and evaluating performance measures, managerial challenges are likely to arise in trying to implement them effectively. Managers need to recognize that resources are required to develop, implement, and maintain measurement systems, and they should view this as an investment, with the objective of maximizing the rate of return in terms of generating useful information.

Part 4 consists of a single chapter, which identifies critical elements of successful approaches to developing ...

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