October 2014
Intermediate to advanced
480 pages
13h 44m
English
book
Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition
by Theodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall
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PART ONEIntroduction to Performance Measurement
Performance management—the process of defining, monitoring, and using objective indicators of the performance of organizations and programs to inform management and decision making on a regular basis—is of vital concern to managers in government and the nonprofit sector. The chapters in part 1 discuss the scope and evolution of performance management in these fields and locate it in the context of results-oriented approaches to management. They also convey the variety of purposes that can be served by measurement systems and a sense of why performance management is so important. A crucial point made in part 1 is that performance measurement systems are usually not stand-alone systems. Rather, they ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.