July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
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Conclusion: Formulate an Action Plan
How to be a great expectations manager
When I address large groups on the subject of managing expectations, several listeners invariably comment afterward that it’s just common sense. When I hear this comment, I am gratified that these people see the situation as I do. It is common sense, after all, to communicate with care, challenge assumptions, ask questions, and inform customers about changes that will affect them. It’s sensible to make sure that you understand what customers want, and that they understand what you can and cannot do for them. It even makes sense to say “I can’t help you now” (when appropriate, of course).
But if all these things are common sense, why isn’t everyone already doing them? ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.