July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
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Contents
Introduction: The Expectations Challenge
The Expectations-Managing Framework
1. Guard Against Conflicting Messages
Conflict #1: What You Promise vs. What You Do
Conflict #2: What You Say You Won’t Do vs. What You Do
Conflict #3: What You Imply vs. What You Do
Conflict #4: What You Say vs. How You Say It
Conflict #5: What You Write vs. What You Mean
Conflict #6: What You Say vs. What Else You Communicate
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.