If you were setting up Microsoft Dynamics CRM for a new company, you might not need to import any data into the system. If that is your case, you could completely skip this chapter. However, in most cases, customers want to move their current CRM records from other applications or customer relationship management systems, and importing data into Microsoft Dynamics CRM used to be a real challenge.
This version of Microsoft Dynamics CRM has improved the difficult task of importing data from other systems significantly. You can import external data in Microsoft Dynamics CRM in two ways: