October 2017
Intermediate to advanced
806 pages
17h 3m
English
As the customer is in center of business, accessing the communication history of a customer helps us serve better and helps us to get the good customer feedback for the service provided. The communication history can be found below the customer information; this includes not only the chat history but you can attach document to each message.

Click on the NEW MESSAGE button to compose a message to customer, you can enter the message, at the same time Odoo ask you to add them on the follower list. Followers are getting notified by email when you send messages, customer will get notify by email in their email ...
Read now
Unlock full access