Chapter 2. Individual Differences, Values, and Diversity
chapter at a glance
The recognition of individual differences is central to any discussion of organizational behavior. This chapter addresses the nature of individual differences and describes why understanding and valuing these differences is increasingly important in today's workplace. Here's what to look for in Chapter 2. When finished reading, check your learning with the Summary Questions & Answers and Self-Test in the end-of-chapter Study Guide.
WHAT ARE INDIVIDUAL DIFFERENCES AND WHY ARE THEY IMPORTANT?
Self-Awareness and Awareness of Others
Components of Self
Development of Self
WHAT IS PERSONALITY?
Big Five Personality Traits
Social Traits
Personal Conception Traits
Emotional Adjustment Traits
HOW ARE PERSONALITY AND STRESS RELATED?
Sources of Stress
Outcomes of Stress
Managing Stress
WHAT ARE INDIVIDUAL VALUES?
Sources of Values
Types of Values
Values across National Cultures
WHY IS DIVERSITY IMPORTANT IN THE WORKPLACE?
Importance of Diversity
Types of Diversity
Valuing and Supporting Diversity
In 1999, when Xerox was making a succession decision, everyone was surprised to see Anne Mulcahy, a relative newcomer, selected as CEO. Dubbed the "accidental CEO" because she never aspired to the job, she quickly acted to recruit the best talent she could find. A key player turned out to be Ursula Burns. Like Mulcahy, Burns was an unusual choice. Raised in a housing project on Manhattan's Lower East Side by a hard-working single mother who cleaned, ...
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