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Organizational Behavior, 11th edition by John R. Schermerhorn, Jr, Mary Uhl-Bien, James G. Hunt, Richard N. Osborn

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Chapter 3. Emotions, Attitudes, and Job Satisfaction

chapter at a glance

When we're feeling good there's hardly anything better. But when we're feeling down, it takes a toll on us and possibly others. OB scholars are very interested in emotions, attitudes, and job satisfaction. Here's what to look for in Chapter 3. Don't forget to check your learning with the Summary Questions & Answers and Self-Test in the end-of-chapter Study Guide.

WHAT ARE EMOTIONS AND MOODS?

Emotions

Emotional Intelligence

Types of Emotions

Moods

HOW DO EMOTIONS AND MOODS INFLUENCE BEHAVIOR IN ORGANIZATIONS?

Emotion and Mood Contagion

Emotional Labor

Emotions and Moods across Cultures

Emotions and Moods as Affective Events

Functions of Emotions and Moods

WHAT ARE ATTITUDES?

Components of Attitudes

Attitudes and Behavior

Attitudes and Cognitive Consistency

Types of Job Attitudes

WHAT IS JOB SATISFACTION AND WHAT ARE ITS IMPLICATIONS?

Components of Job Satisfaction

Job Satisfaction Findings

Job Satisfaction and Behavior

Job Satisfaction and Performance

Some call Don Thompson, president of McDonald's USA, the accidental executive. At the age of 44 he's not only one of the youngest top managers in the Fortune 500, he also may have followed the most unusual career path. After graduating from Purdue with a degree in electrical engineering, Johnson went to work for Northrop Grumman. He did well, rose into management, and one day received a call from a head-hunter. Thompson listened, thinking the job being offered was at McDonnell Douglas ...

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