Chapter 3. Emotions, Attitudes, and Job Satisfaction
chapter at a glance
When we're feeling good there's hardly anything better. But when we're feeling down, it takes a toll on us and possibly others. OB scholars are very interested in emotions, attitudes, and job satisfaction. Here's what to look for in Chapter 3. Don't forget to check your learning with the Summary Questions & Answers and Self-Test in the end-of-chapter Study Guide.
WHAT ARE EMOTIONS AND MOODS?
Emotions
Emotional Intelligence
Types of Emotions
Moods
HOW DO EMOTIONS AND MOODS INFLUENCE BEHAVIOR IN ORGANIZATIONS?
Emotion and Mood Contagion
Emotional Labor
Emotions and Moods across Cultures
Emotions and Moods as Affective Events
Functions of Emotions and Moods
WHAT ARE ATTITUDES?
Components of Attitudes
Attitudes and Behavior
Attitudes and Cognitive Consistency
Types of Job Attitudes
WHAT IS JOB SATISFACTION AND WHAT ARE ITS IMPLICATIONS?
Components of Job Satisfaction
Job Satisfaction Findings
Job Satisfaction and Behavior
Job Satisfaction and Performance
Some call Don Thompson, president of McDonald's USA, the accidental executive. At the age of 44 he's not only one of the youngest top managers in the Fortune 500, he also may have followed the most unusual career path. After graduating from Purdue with a degree in electrical engineering, Johnson went to work for Northrop Grumman. He did well, rose into management, and one day received a call from a head-hunter. Thompson listened, thinking the job being offered was at McDonnell Douglas ...
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