August 2002
Intermediate to advanced
320 pages
6h 56m
English
Evaluating Training Programs: The Four Levels (San Francisco, CA: Berrett-Koehler, 1998).
, and Performance Improvement, 1998, 37: 8:9–20.
Demonstrating Return on Investment in Performance Improvement Projects, Handbook of HPT (2nd ed.) (San Francisco, CA: Jossey-Bass, 1999).
Return on Investment: In Training and Performance Improvement Programs (Houston, TX: Gulf, 1997).
Measuring the Impact of Training (Irvine, CA: Richard Chang Associates, 1995).
lean-IS, the chapter on Performance Analysis (2, 21–27); and T&D Systems View, the chapters on Cost/Benefit Measurement (Naperville, IL, CADDI, 1999).
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