Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 7. How to Measure Elective Training and Employee Relations Programs

Time management, presentation skills, coaching, team building, and more—the company had made a significant investment in its "performance excellence" curriculum. Trainers genuinely believed these programs made people more effective in their jobs, but they didn't know how to prove it. Human resources believed the firm's commitment to training helped the company attract and retain better employees, but they couldn't show a correlation between participation and the cost of recruitment, retention, or business performance. Management was proud of the firm's commitment to professional development, but they had never thought to link the programs to business performance.

The focus ...