Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 2. Why Measure Effectiveness and Efficiency

The training department was told that two-thirds of its staff was to be laid off. It didn't matter that they delivered hundreds of hours of classroom training or produced hundreds of hours of Web-based training. It didn't matter that the organization had been growing at 1,800 new hires a month and training was able to bring them on board and up to speed within weeks. What mattered was that the priority of the organization had changed. It went from building its market share to maintaining it. The focus shifted from growth to reducing costs while improving the performance of the people already on board. The department had become efficient at producing training, but now the job was different.

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