Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 1. Evaluation as a Strategy

The training manager saw yet another rollout of one more program. Why? How was this different from what had been done in the past? There were too many programs now, no one was managing them, and no one could say for sure that any problem had ever been solved by training.

This chapter is about why evaluation should be one of your strategies for managing the function of people's performance. A strategy is an overall game plan for how to use resources to achieve some larger goal. When evaluation is a strategy, validating what is required, what is in place, and what should be improved are no longer add-on activities, but a fundamental way of operating.

THE BUSINESS MODEL

Every training, human resource development (HRD), ...