Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 8. How to Evaluate Delivery Alternatives

Organizations are changing the way they deliver their training and HR programs, for example:

• A company with hundreds of field locations moved all training to the Web.

• An international firm with offices all over the world requires learners to complete pre-work that is sent to them by e-mail before they can participate in any classroom, satellite broadcast, live intranet, or videoconference session.

• A manufacturer put its safety training on CDs and mailed it to field personnel.

• Another manufacturer put 90 percent of its training for production line personnel on laminated job aids.

• One company's legal department demands that the course on sexual harassment for first-line supervisors be classroom, instructor-led, ...