August 2002
Intermediate to advanced
320 pages
6h 56m
English
This chapter is about how to measure your effectiveness (the value you bring to clients). Effectiveness is measured in the number of outputs generated, the degree to which they satisfy a need, and their impact in the short term and long term. What facts you collect will depend on what you want to do with what you find and how much data you collect will depend on how precise you need to be in your findings. How you analyze the facts will ...
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