Performance-Based Evaluation: Tools and Techniques to Measure the Impact of Training

Chapter 3. How to Measure Effectiveness

The new buzzword was "accountability" and every department was being asked to produce evidence that it added value and contributed to the organization's goals. Training was no exception, but for the first time it was being asked to show that its programs made a difference.

This chapter is about how to measure your effectiveness (the value you bring to clients). Effectiveness is measured in the number of outputs generated, the degree to which they satisfy a need, and their impact in the short term and long term. What facts you collect will depend on what you want to do with what you find and how much data you collect will depend on how precise you need to be in your findings. How you analyze the facts will ...