Quality and Standards in Electronics

,

The

Importance

of

Quality

Control

and

Quality

Assurance

15

• have to acknowledge complaints, claims, liabilities and be subject to a

waste of human and financial resources.

But most of all

• lose customers.

1.6.2

The

purchaser

By not insisting that the manufacturer abides by a set of recognized quality

standards, the purchaser can be involved in:

• delays in being able to use the product and the possibility of the purchaser

losing orders because of it;

• possible increases in their organization, operation, maintenance downtime

and repair costs;

• dissatisfaction with goods and services;

• health and safety aspects (now a mandatory requirement of ISO 9000);

• lack ...