Quality and Standards in Electronics

Maintenance

and

Control

of

a

Quality

System

135

Fig

6.3

CARES mark of approval

6.5.6

BSI

registration

of

licensees

All the above schemes help to establish cost-effective systems and

improve efficiency by reducing waste, time-consuming rework, rejects

and complaints. Better quality performance in tum improves customer

satisfaction and leads to increased sales, competitiveness and profitability.

Certification is a very useful sales tool and, therefore, becomes a significant

marketing tool for the company.

Over the past few years many companies have been certified as quality-

assessed companies, but many have not. It is, therefore, important for a

potential customer