
Ouality
System
17
'Quality system is an organizational structure of responsibilities,
activities, resources and events that together provide procedures and
methods of implementation to ensure the capability of an organization
to meet quality requirements' (Ref. 1 - ISO 9000).
Having seen in Part 1
the advantages and benefits of quality control and quality assurance, what
about the quality system that needs to be set up so as to adapt and instigate
these procedures?
2.
1 Basic
requirements
of
a
quality
system
To be successful, a company (and by this I mean manufacturers
and
suppliers, both large and small) must:
• be able to offer services that satisfy a customer's ...