
22
Quality
and
Standards
in
Electronics
as to exactly how the document should be written. However, it should as a
minimum requirement be capable of showing the potential customer exactly
how the manufacturer or supplier is equipped to achieve and maintain the
highest level of quality throughout the various stages of design, production,
installation and servicing. As an example, some of the determinants and
measures of the quality of a service are shown in Fig. 2.4 whilst those
affecting the quality of a product are shown in Fig. 2.5.
2.3
Quality-systel11
reliability
For a company to derive any real benefit from a quality system, everyone
in the company organization ...