STEP 1

THINK ABOUT THINKING

One cannot teach a man anything. One can only enable him to learn from within himself.

GALILEO GALILEI (1564–1642)

Figure 5, Think About Thinking

The first step to being a Quiet Leader is to think about people’s thinking. In other words, to become passionate about improving not what people are thinking about, but the way they think.

There are five elements to this step. The first element is to let the other person think through their own issue, rather than telling them what to do. This is the underlying and most important principle in the whole book: without this approach, nothing that comes after it will help. ...

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