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Quiet Leadership by David Rock

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Figure 35, The Six Steps to Transforming Performance

The Six Steps to Transforming Performance are a new set of tools for improving people’s thinking and dramatically improving their performance. These six steps are the core of being a Quiet Leader, and define a whole new way of communicating in the workplace.

The first step is to think about thinking; to let people do all the thinking, keep them focused on solutions, stretch their thinking, accentuate the positive, and follow good process. The second step is to listen for potential, and to not get too close. The third step is to speak with intent and to be succinct, ...

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