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Quiet Leadership by David Rock

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STEP 6

FOLLOW UP

Cells that fire together, wire together.

CARLA SCHATZ (1992)

Figure 33, The FEELING Model

Using the CREATE model with someone whose thinking is unclear helps them have useful insights, and then commit to undertaking specific actions to bring these insights into reality. However, if we don’t follow up, these actions may not have the long-term impact on performance that’s possible.

Let’s go back to Joe. He was initially worried about getting all his reports done this month. His leader used the CREATE model to generate new thinking. This new thinking was in the form of a new insight, “I’m going to build a spreadsheet for my ...

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