Real-World Kanban

Key Points to Remember

All the case studies in this book started with managers who refused to be victims of their circumstances. They wanted to make a difference. While Kanban helped them see and focus their improvement efforts, the initiatives of the people involved made these improvements happen. Freeing up space for improvement efforts couldn’t have happened without changes in management behavior. Key changes included:

• Evaluating output. We achieved three things by shifting management’s attention away from executing detailed plans and toward evaluating and improving output. First, managers focused on quality and flow efficiency instead of resource-usage efficiency. Second, and even more important, managers began to question and reflect on ...