Make Your Own Improvements
Kanban helped the back-office team manage a growth phase. If you want to use Kanban in an office environment, here are a couple of things to bear in mind:
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Start with the team. Clarify and discuss your reasoning for introducing Kanban. Try it out for a period of time and then evaluate.
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Keep it simple. Use only a minimum of parts that are helpful to reduce unnecessary overhead. If you have the budget, consider an electronic board so you can get both support tickets and other work in the same place. An electronic board offers team members the flexibility to work from home, with the same overview as a physical board at work.
* If you face demand that has to be handled within a certain timeframe but you lack the means ...
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