August 2008
Intermediate to advanced
304 pages
8h 57m
English
Content preview from Scoring Points, 2nd Edition
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- Clubcard Plus
- Outbanking the banks
- The bank of Tesco
- Sainsbury’s bites back
- A new way of banking
- The Clubcard effect in a new business
CLUBCARD PLUS
When former Tesco chairman Lord MacLaurin came to write his autobiography, he saved his harshest words of criticism not for the old guard of Tesco management that he successfully ousted in the 1970s, or for the retail competitors that he fought to outwit in the 1980s. He directed some of his most withering remarks at the high street banks:
For too long, banks had patronised their customers. For too long they had opened their doors at 9.30 and closed them again at 3.00. For too long they had worked a five day week, careless of the fact they were closed at precisely ...
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