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About the Authors
Kishore K. Pochampally, PhD, is an associate professor of quantitative
studies, operations and project management at Southern New Hampshire
University (SNHU) in Manchester (NH). His prior academic experience is
as a post-doctoral fellow at Massachusetts Institute of Technology (MIT)
in Cambridge (MA). He earned a PhD in industrial engineering from
Northeastern University in Boston. He teaches Six Sigma courses at SNHU
and conducts Lean Six Sigma training at service organizations. He is a Six
Sigma Black Belt (American Society for Quality) and a Project Management
Professional (PMP
®
).
Surendra M. Gupta, PhD, PE, is a professor ...