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Six Sigma Case Studies with Minitab®
book

Six Sigma Case Studies with Minitab®

by Kishore K. Pochampally, Surendra M. Gupta
February 2014
Intermediate to advanced content levelIntermediate to advanced
318 pages
8h 6m
English
CRC Press
Content preview from Six Sigma Case Studies with Minitab®
105
7
Binary Logistic Regression to Predict
Customer Satisfaction at a Restaurant
The owners of a busy restaurant in downtown Boston wish to improve
customer satisfaction. To this end, the restaurant manager is asked to col-
lect customer satisfaction data and suggest feasible recommendations to
the owners.
Sections 7.1 and 7.2 give brief descriptions of the dene phase and the
measure phase, respectively. Section 7.3 illustrates the analyze phase with
detailed instructions for using Minitab
®
. The improve phase and the control
phase are briey explained in Section 7.4.
7.1 Define Phase
The objective is to improve the proportion of satised customers ...
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Publisher Resources

ISBN: 9781482205572