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Six Sigma Case Studies with Minitab®
book

Six Sigma Case Studies with Minitab®

by Kishore K. Pochampally, Surendra M. Gupta
February 2014
Intermediate to advanced content levelIntermediate to advanced
318 pages
8h 6m
English
CRC Press
Content preview from Six Sigma Case Studies with Minitab®
119
8
Item Analysis and Cluster Analysis to
Gather “Voice of the Customer” (VOC)
Data from Employees at a Service Firm
A service rm decides to improve employee satisfaction via a Six Sigma proj-
ect. To this end, the management brainstorms to identify three factors to
which employees might give importance: empowerment, ease of commute
to work, and challenging work.
Section 8.1 gives a brief description of the dene phase. Sections 8.2 and
8.3 illustrate the measure and analyze phases, respectively, with detailed
instructions for using Minitab
®
. The improve and control phases are briey
explained in Section 8.4.
8.1 Define Phase
The objective is to ...
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Publisher Resources

ISBN: 9781482205572