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Six Sigma Case Studies with Minitab®
book

Six Sigma Case Studies with Minitab®

by Kishore K. Pochampally, Surendra M. Gupta
February 2014
Intermediate to advanced content levelIntermediate to advanced
318 pages
8h 6m
English
CRC Press
Content preview from Six Sigma Case Studies with Minitab®
215
13
Taguchi Design to Improve Customer
Satisfaction of an Airline Company
This case study is about a Six Sigma project implemented by an airline com-
pany to reduce the customer waiting time at a major airport.
Sections 13.1 and 13.2 explain the dene phase and the measure phase,
respectively. Section 13.3 illustrates the analyze phase with detailed instruc-
tions for using Minitab
®
. Finally, Section 13.4 gives a brief description of the
improve and control phases.
13.1 Define Phase
The management decides to use Taguchi design of experiments for this proj-
ect because there are both controllable factors (“control factors”) and uncon-
trollable factors ...
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Publisher Resources

ISBN: 9781482205572