January 2013
Beginner
360 pages
8h 35m
English
Content preview from Social CRM For Dummies
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Part III
Developing a Social and Collaborative Business
In this part…
Part III explains how social CRM impacts the whole business — not just sales, marketing, and customer service. When you implement social CRM, internal collaboration becomes even more important, too. You discover strategies for helping employees work across departments. You then learn about the tools and technology that can help facilitate internal collaboration.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.