82 ◾ Software Designers in Action: A Human-Centric Look at Design Work
© 2010 Taylor & Francis Group, LLC
begins to direct them to use the whiteboard, “… you should go and use …”; but he stops
abruptly and repairs what he was saying into something less directive “… just try to do it at
the whiteboard.” e researcher is then met with laughter and is mocked “WE CANNOT
WHISPER HERE.” e researcher tries to explain but he is laughed down. It is not until A
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nishes laughing at her own joke that the researcher gets to explain that a previous study
failed because a pair wrote on paper. Transcript 6.1 ends where the pair begin discussing
the task between themselves.
In this example, the researcher can be seen trying to balance two conicting ...