190 ◾ Software Designers in Action: A Human-Centric Look at Design Work
© 2010 Taylor & Francis Group, LLC
a higher level, they made an eort to readdress the intersection, trac, map, and feedback
aspects of the system, returning to each in turn, as is illustrated in the smooth, up-and-
down curve of subjects in Figure 11.4.
Finally, the Adobe designers were the most thorough of the three teams, in terms of
considering a breadth of subjects that might be important to the design. e session begins
much like the Intuit session. e designers spend the rst ve cycles working through vari-
ous combinations of three subjects, in this case intersections, trac, and the controller.
ey then achieve a “creative leap” (Cross, 2007) at 0:37:48, w ...