
204 ◾ Software Designers in Action: A Human-Centric Look at Design Work
© 2010 Taylor & Francis Group, LLC
encode the utterances of the designers in terms of the design viewpoints model and to
identify those points where a transition occurs in the viewpoint being used. A test–retest
strategy was employed for this purpose, whereby the transcripts were encoded twice, with
an interval of a few weeks between the encodings, and with the two codings then being
compared and assessed for consistency.
12.3.2 Data Analysis
For the viewpoints analysis, this was intended to address two aspects:
1. Identifying where the transitions between viewpoints ...