March 2017
Intermediate to advanced
244 pages
6h 3m
English
book
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
by Gabriele Kahlout
Content preview from Spinning Up ServiceNow: IT Service Managers' Guide to Successful User AdoptionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Essentials
Action is the foundational key to all success.
—Pablo Picasso
Part 1 made a case for going live with the minimum configuration possible. Here is what needs setup, whatever teams or processes you go live with.
Rather than a chore setup, Part II casts the light on opportunities to reduce friction for users on both ends of a ServiceNow ticket.
Although more technical than Part I, in Part II we cover basics that being aware of as the manager in charge of ServiceNow will help you safeguard it from breaches and ensure spam is not sent on your behalf.
ServiceNow comes with a Guided ITSM Setup module to guide your administrator in the setup. This part of the book is a similar guide, but at a functional level to give you an understanding of key ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.